What is Liberty Home Guard?
Liberty Home Guard is a relative new player in the home warranty industry, but has made a major impact for good reason. They have a fantastic reputation for their customer service, as well as straightforward and easy to understand coverage plans.
Those coverage plans include your major household systems, appliance, or total home cover. There are additional inclusions you can opt to add-on, but they do not allow anything to be removed to reduce your fee’s.
Their pricing is not standardized, and in-fact can vary quite a lot depending on your location. However they are still reasonably priced, and have regular signup discounts, as well as two months of free coverage if you pay an annual premium.
Their customer service is where they make the largest difference. They have a 24/7 phone support center which is responsive and knowledgeable. You can also talk to them over the live chat feature on the website, which these days is often preferred. Claims can also be made at any time online.
They do not have the largest network of contractors ready to dispatch, but they will still regularly have someone on site for you within 24 to 48 hours. They will then guarantee their workmanship with a 60-day guarantee which is longer then the industry standard.
Liberty Home Guard
What popular features do you get with Liberty Home Guard?
- Website live chat feature
- Regular signup bonuses
- 60-day guarantee on repairs
- Multiple plan coverage options
- No home inspection required
- 24/7 phone support
- Same-day response on claims
- Exceptional customer service and responsiveness
- Discount on annual and multi-year plans
Customer Support is available at Liberty Home Guard
This is where Liberty Home Guard really stand out. There customer support is routinely ranked amongst the best in the market. They offer 24/7 phone support as well as a handy live chat feature on their website.
They will not put a guarantee on how fast they will dispatch a technician, but somebody should reach you within 24 to 48hours. They do offer the opportunity to retain any existing technicians and claim reimbursement, however you will need to talk to the team at Liberty Home Guard to get approval to do so.
Once a repair is made, they offer a 60-day workmanship guarantee which is very generous, however the coverage limit of only $2,000 on each item is on the lower side compared with the market.
One of the major benefits of their customer support is the live chat feature on their website, which is active and responsive. You can ask anything from a basic question through the submitting a claim. Handy if you are otherwise busy or unable to talk on the phone.
Who is Liberty Home Guard ideal for?
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Pros and Cons
- Consistently awarded for the most responsive, and best customer service in the market.
- They do not provide a dispatch time guarantee, but are known to dispatch within 24 to 48 hours after a claim is made.
- They offer a very generous 60-day workmanship guarantee, and have a 10-step vetting process for all of their technicians.
- There pricing structure is not standardized. You will pay varying amount depending on where you live, and their service call-out fee also varies and is hard to understand.
- There is no customizations offered within their plans, except for including additional items for a fee.
- The will exclude all pre-existing conditions on your appliance and home systems.
People like you also researched
Here are some products we think might be a good fit based on what people like you viewed.
American Home Shield
- Out of network contactors
- Quick and efficient contractor dispatch
- No home inspection required
- Constant contactor quality evaluation
Americas First Choice
- Out of network contactors
- No home inspection required
- Unlimited number of service requests
- Work guaranteed for life of plan
Choice Home : $50 off + 1 month free
- Over 15,000 5 Star Reviews
- 24/7 in our call centers
- 5,000,000 Service Requests
- Nationwide Network of 25,000+ Contractors
- Covered 1,650,000+ Homes Across the USA
How much does Liberty Home Guard cost?
*based on information provided by the vendor. Actual cost may vary.
Liberty Home Guard offers coverage across three plans, aptly names Appliance Guard, System Guard, and Total Home Guard. The name of the plans are easy to understand, however the conditions and pricing of the plans is not so easy, so we recommend to speak to the team at Liberty Home Guard for a personalized quote.
The Appliance Guard coverage plan covers nine of your essential home appliances. This includes your washer and dryer, refrigerator and dishwasher. Pricing is variable on a number of factors, including where you live. Prices ranged from $40 to $70 per month, however we found that if you pay annually, they tend to offer a month or two discount.
The System Guard coverage plan then covers six major household systems, including air conditioning and heating, and ductwork. Pricing ranges from around $50 to $75 per month.
The Total Home Guard coverage plan then covers all of the inclusions in the Appliance and System Guards plan. So simply put, fifteen of your major household appliances and systems are covered. As with the individual plans, pricing is varied on a number of factors, we found it between $60 and $80 per month.
You can add any number of a long list of optional inclusions into any plan, for a fee. The typical coverage limit on any individual item is $2,000, although there are some variations there.
The inclusions in each plan are very straightforward and easy to understand. What is not however is the service call-out fee. This can change for any number of reasons, and is usually quoted between $65 and $125.
Conclusion
Liberty Home Guard is a relative newcomer to the industry, and has quickly climbed the ranks to be one of the most loved and awarded home warranty brands. They provide very transparent coverage options and fantastic customer service so you never feel as if you are left in the cold.
They could improve the transparency around their pricing and service all out fee structure, although this can all be determined from a single phone call with them to obtain a quote. It is also nice to be able to take advantage of two months for free if you are willing and able to pay an annual premium.
